Email Recovery
When a payment fails, one email is rarely enough. Recurflux sends a sequence that escalates from nudge to urgency — timed to the failure type. Every email comes from your domain and looks like your product. Customers never know Recurflux exists.
6
Email steps on Surge
Your domain
Every email sent from
Per failure type
Separate sequences
Quick answer
Dunning emails are automated multi-step payment failure notifications. Recurflux sends up to 6 emails per failed charge on Surge — from your domain, with your branding. Separate sequences run per failure type: expired cards get update messaging, insufficient funds get urgency-free copy. The sequence stops automatically when the customer updates their payment method.
Without it
Out of the box, Stripe sends a single "please update your payment method" notification — from a Stripe-branded address. No escalation. No follow-up if they don't act. No urgency messaging before access is cut. Paddle and Razorpay send similar one-off emails from their own domains.
The email doesn't know why the payment failed. An expired card gets the same message as an insufficient funds decline — even though the required action is completely different.
How it works
01
Recurflux receives the failure event and identifies the failure type. The right sequence is selected.
02
A payment failed notification with a direct link to your branded payment portal. No alarm — just a clear call to action.
03
If no action was taken, a follow-up sends. Tone escalates slightly. Portal link is included again.
04
A final email before access is affected. Surge adds additional steps after day 7 with configurable timing.
05
The moment the card is updated or the charge recovers, all remaining emails in the sequence are cancelled. Nothing sends after recovery.
You control
01
Configure your own domain in settings. All dunning, win-back, and checkout recovery emails send from your address. Customers see your name.
02
Edit subject line, body, and timing per step. Preview each email before activating. No design tools needed.
03
Expired card customers get a 'please update' flow. Insufficient funds customers get different messaging. Each sequence is independent.
Multi-step dunning from your own domain. Connect and send your first recovery email today.
See how this works →FAQ
Yes. You configure a sending domain in Recurflux settings. All dunning emails, win-back sequences, and checkout recovery emails go out from your domain with your logo and branding. Customers see your name in the from field, not Recurflux.
Rise sends up to 3 emails per failed payment: an initial notification, a follow-up at day 3, and a final warning at day 7. Surge supports up to 6 steps with configurable timing between each.
Yes. Every template is editable in your dashboard — subject line, email body, timing, and the portal link. You can preview each email before activating the sequence.
The sequence stops immediately. Recurflux detects the update from your processor and marks the charge for recovery. No further emails are sent.
Yes. Expired cards get a flow focused on updating the card. Insufficient funds get messaging that acknowledges the issue without blaming the card. You can set different timing and copy per failure group in your settings.
Works with your processor
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