Churn Prevention
A customer who can't pay right now or needs a break is not the same as one who genuinely wants to leave. Cancellation is binary. Recurflux adds a third option — pause — at the payment portal during dunning and inside the cancellation flow before a cancel registers.
40–60%
Paused accounts that resume
10–15%
Win-back rate after full cancel
3
Pause durations: 14, 30, 60 days
2
Touch points: portal + cancel flow
Quick answer
Subscription pause lets customers temporarily suspend billing instead of cancelling. Recurflux offers 14, 30, or 60-day pauses at two points: the payment portal during dunning and the cancellation flow before a cancel registers. Billing resumes automatically. Paused accounts resume at 40–60%, compared to a 10–15% win-back rate after a full cancellation.
Without it
Most subscription tools offer two states: active or cancelled. A customer who can't pay this month gets the same outcome as one who decided the product isn't for them. The win-back rate from a full cancellation is 10–15% — which means 85–90% of that cohort is gone permanently.
Many of those cancellations are fixable before they register. A customer who can't pay right now will often come back if given a 30-day pause instead of a cancellation. The problem is the option never appears.
How it works
01
After payment retries haven't resolved, the payment portal surfaces a pause option alongside the card update link. Customer can pause for 14, 30, or 60 days — whichever you've enabled.
02
When a customer clicks cancel, the cancellation flow shows pause as the first retention offer. For customers who need a break rather than a permanent exit, this resolves before the cancel registers.
03
Billing stops for the selected duration. Access continues based on your settings. The customer knows exactly when billing resumes.
04
At the end of the pause window, billing resumes automatically. You're notified. The customer gets an advance email. No manual action required.
You control
01
Enable 14, 30, or 60 days — or all three. Customers choose from what you offer. Configure per-plan or globally in your settings.
02
See every paused subscriber: who they are, when they paused, which duration they selected, and when billing resumes.
03
Full access, read-only, or none — you set what paused subscribers can do. Configurable per plan tier.
Let customers pause instead of cancel. Connect and reduce pause-to-cancel churn.
See how this works →FAQ
At two points: inside the payment portal (offered after failed payment retries), and inside the cancellation flow (offered before a cancellation confirms). You can enable or disable either touch point in your settings.
14, 30, or 60 days. You configure which options appear in your Recurflux settings. Multiple durations can be offered at once and the customer picks from what you have enabled.
Billing resumes automatically at the end of the pause window. Recurflux notifies you of the resumption. The customer receives an email a few days before the pause ends so they are not surprised by the charge.
That is configurable. You can allow full access, restrict to read-only, or remove access during the pause window — depending on what makes sense for your product.
Subscription pause is available on Rise and above. All processor integrations — Stripe, Paddle, Razorpay, and Cashfree — include it.
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