Effective date: April 16, 2026

Refund
Policy

This policy is issued by Yash Amin, trading as Recurflux (“Recurflux,” “we,” “us”). Contact: [email protected].

Recurflux charges a flat subscription fee (monthly or annual). When you upgrade from Rise to Surge, Dodo charges the prorated difference for the remainder of your billing period immediately. This policy covers refund and cancellation rules for all charge types.

Payment processor: All subscription fees and plan upgrade charges are processed by Dodo Payments. You receive an email receipt for every charge. Charges appear on your card statement with a Dodo Payments descriptor (typically “DODO*” followed by a merchant identifier).

If you have a billing question or believe you were charged in error, email [email protected] and we will resolve it within 2 business days.

Monthly and annual subscription fees

Recurflux subscription fees (if applicable to your plan) are billed at the start of each billing period. These fees are non-refundable once the billing period has begun, except in the following circumstances:

• →You were charged in error due to a billing system fault on our side.
• →You cancel within 48 hours of your first subscription charge and have not used the service during that period.
• →Recurflux experiences a verified service outage lasting more than 72 consecutive hours during your billing period.

If you cancel mid-period, your subscription remains active until the end of the paid period. We do not issue prorated refunds for unused days on monthly or annual plans.

Upgrading from Rise to Surge

When you upgrade from Rise to Surge, Dodo Payments charges the prorated difference for the remainder of your billing period immediately — no separate checkout is required. The behaviour depends on your current interval and the interval you are moving to:

• →Rise Monthly → Surge Monthly: Surge activates immediately. Dodo charges the prorated difference for the remaining days in your monthly period. Billing continues at $159/month.
• →Rise Monthly → Surge Annual: Surge activates immediately. Dodo charges the prorated difference and billing switches to annual at $1,524/year, charged as a single payment at each annual renewal.
• →Rise Annual → Surge Annual: Surge activates immediately. Dodo charges the prorated difference for the remaining days in your annual term. Annual billing continues at $1,524/year.
• →Rise Annual → Surge Monthly: No immediate charge. Your subscription transitions to Surge at $159/month from the end of your current annual term. Rise annual billing remains active until then.

Prorated upgrade charges are non-refundable once your plan has been switched to Surge, with two exceptions:

• →The charge was collected but the plan switch did not complete — contact us within 7 days and we will either complete the upgrade or refund the charge in full.
• →A verified billing system fault caused a duplicate or erroneous charge.

Downgrading from Surge to Rise

Downgrading from Surge to Rise is always scheduled — the change takes effect at the end of your current billing period, not immediately. You retain access to Surge features until that date.

• →No prorated refund is issued for the remaining days on Surge after a downgrade is scheduled.
• →Your subscription fee drops to the Rise rate starting from your next billing date.
• →Any prorated upgrade charge paid when moving to Surge is not refunded on downgrade.

Payment processing for plan changes

All plan upgrade charges are processed by Dodo Payments and charged to the payment method on file for your Recurflux subscription. You will receive an email receipt from Dodo Payments for every upgrade charge. If you do not recognise a charge, email [email protected] before filing a dispute with your bank.

Annual plan cancellations

If you are on an annual plan and cancel before the end of your term:

• →No refund is issued for the remaining months on the annual subscription fee.
• →You retain access to the service until the end of your paid annual term.
• →No prorated refund is issued for the remaining months on the subscription fee.

Exception: if you cancel an annual plan within 7 days of purchase and have not processed any retries or recovered any payments, we will issue a full refund of the subscription fee. Contact us within that window at [email protected].

How to cancel

You can cancel your Recurflux subscription at any time from the Billing page inside your dashboard. Cancellation stops future charges immediately. You will not be billed again after cancellation unless you reactivate your account.

Cancellation does not delete your data. Your account and recovery history are retained for 30 days after cancellation, during which you can reactivate. After 30 days, your data is permanently deleted per our Privacy Policy.

Billing disputes

If you believe a charge from Recurflux was made in error, contact us before taking any other action. Email [email protected] with “Billing Dispute” in the subject line. Include the charge date, amount, and the last 4 digits of the card charged. We respond within 2 business days and resolve legitimate billing errors promptly.

Chargebacks

Filing a chargeback with your bank or card issuer without first contacting Recurflux is a breach of our Terms of Service and triggers the following consequences immediately:

• →Your account is suspended on the day the chargeback is filed.
• →Recurflux will contest the chargeback in full and submit transaction records, access logs, and our Terms as evidence to the payment processor.
• →You become liable for the chargeback processing fee charged to Recurflux by its payment processor (typically $15–$25 per dispute).
• →Access is not restored until the chargeback is withdrawn and all associated fees are paid.
• →Recurflux reserves the right to refer unpaid disputed amounts to a collections agency or pursue legal proceedings.

All Recurflux subscription fees are earned on the first day of each billing period when access is granted. There is no valid basis for a chargeback on fees that have been earned and where the service was accessible. Recurflux retains transaction records, login activity, and service usage data and will provide this evidence in any payment dispute.

Chargebacks create months of delay and additional costs for both parties. If you have a genuine concern, use the dispute process above — we resolve billing issues quickly and fairly.

Questions

For any refund, cancellation, or billing question, contact us at [email protected]. We aim to respond within 2 business days.